Legal notice

Distributor

Tascservice Inc.


Representative

Hideaki Takenaka


Address

3-1-43 Chikko, Minato-ku, Osaka-shi, Osaka, 552-0021, Japan


Phone Number

03-6778-2860


Email Address

support@swag.pics


Support Hours

10:00-18:00


Selling Price

The price displayed on each product page (including consumption tax).


Additional Fees / Charges

[Merchandise Products]
Shipping fees apply in addition to the product price.。

  • Mail-bin / Postbox Delivery (Small Items): Flat rate of 385 JPY (tax included) nationwide within Japan.
  • Standard Courier Delivery: Flat rate of 1,060 JPY (tax included) nationwide within Japan.

*Additional shipping fees may apply for certain regions (Hokkaido, Okinawa, isolated islands, etc.).

*Customers cannot specify the delivery carrier or delivery method.

*For international shipping requests, please contact us in advance.

*Internet connection fees and data charges are the responsibility of the customer.


[Ticket Products]
There are no handling fees or additional charges for ticket purchases other than the ticket price itself.
*Internet connection fees and data charges are the responsibility of the customer.


Delivery Time

[Merchandise Products]
Shipped within 7 business days after order confirmation (or after payment confirmation in the case of bank transfer).

[Ticket Products]
A digital ticket email will be sent immediately to your registered email address upon successful purchase.


Payment Methods & Timing

Payment Methods: Credit Cards (Visa / Mastercard / JCB / American Express / Diners Club), Apple Pay, Google Pay, PayPay, Alipay, Wechat Pay.

Payment Timing: Payment is processed and finalized at the time of order placement.

 

Returns, Exchanges, and Cancellations

[Merchandise Products]

■ Returns/Exchanges/Cancellations for Customer Convenience

Due to the nature of the products, we do not accept returns, exchanges, or cancellations for customer convenience. Please carefully review the specifications, sizes, colors, and other details on the product page before placing your order.

■ Defective or Incorrect Items

In the unlikely event that a product is defective or does not match your order, please contact our support desk via email within 7 days of receiving the product. Upon verification, we will exchange it for a non-defective item. If the item is out of stock, a refund will be issued. We will cover all return shipping costs. Please note that we may not be able to accept requests made 8 days or more after product delivery.

■ Return Shipping Address

Please contact us before returning any items. We will provide instructions and the return address. We cannot accept returns sent without prior notice.

■ Other Notes

  • Product images may differ slightly in color from the actual product due to the shooting environment or your monitor settings.
  • Since venue sales and online sales are conducted simultaneously, items may become out of stock depending on the timing of your order. In such cases, we will cancel the order and issue a refund.
  • We reserve the right to refuse orders that violate our terms, relevant laws, or are determined to be for resale purposes.



[Ticket Products]

■ Cancellation/Changes Due to Organizer's Circumstances

If an event is canceled, postponed, or significantly changed due to the organizer's circumstances, the ticket price will be refunded. The organizer will comprehensively evaluate and determine whether to hold the event in the event of severe weather, disasters, transportation suspensions, or other unavoidable circumstances. If the event is held as scheduled, refunds will not be issued for non-attendance or inability to arrive due to customer convenience. Furthermore, we do not compensate for transportation, accommodation, or any other expenses incurred due to event cancellation or changes. Tickets purchased through third-party ticket platforms (e.g., KKday, Klook, Asoview, etc.) shall be subject to the terms of use, cancellation policies, and refund regulations stipulated by each respective platform.

■ Cancellations & Date/Time Changes

We do not accept cancellations for customer convenience. Requests for changing the date and time are accepted only for tickets purchased directly through this website, via the application form provided in your ticket confirmation email. If you purchased tickets through other booking sites (e.g., Rakuten Travel, KKday, Asoview, etc.), please contact the respective site. Change requests are accepted up to 12 hours before the scheduled start time. Please note that the change is not finalized at the time you submit the application form. We will notify you of the outcome via a separate email.