Refund policy

Tascservice Inc. (hereinafter referred to as the "Company") hereby sets forth the terms and conditions regarding product delivery, returns, exchanges, and cancellations for the online shop operated by the Company. Please note that the rules differ between "Merchandise Products" and "Ticket Products (Digital Tickets)," so please be sure to check the details below.

1. Merchandise Products (Tangible Goods)

■ Returns, Exchanges, and Cancellations for Customer Convenience

Due to the nature of the products, we do not accept returns, exchanges, or cancellations for customer convenience. Please carefully review the specifications, sizes, colors, and other details on the product page before placing your order.

■ Defective or Incorrect Items

In the unlikely event that a product is defective or does not match your order, please contact our support desk via email within 7 days of receiving the product. Upon verification, we will exchange it for a non-defective item. If the item is out of stock, a refund will be issued. The Company will cover all return shipping costs. Please note that we may not be able to accept requests made 8 days or more after product delivery.

■ Return Shipping Address

Please contact us before returning any items. The Company will then provide instructions and the return shipping address. We cannot accept returns sent without prior notice.

■ Other Important Notes

• Product images may differ slightly in color from the actual product due to the shooting environment or your monitor settings.
• Since venue sales and online sales are conducted simultaneously, items may become out of stock depending on the timing of your order. In such cases, we will cancel the order and issue a refund.
• We reserve the right to refuse orders that violate our terms, relevant laws, or are determined to be for resale purposes.

2. Ticket Products (Digital Tickets)

■ Cancellations and Changes Due to Organizer's Circumstances

If an event is canceled, postponed, or significantly changed due to the organizer's circumstances, the ticket price will be refunded. The organizer will comprehensively evaluate and determine whether to hold the event in the event of severe weather, disasters, transportation suspensions, or other unavoidable circumstances.

If the event is held as scheduled, refunds will not be issued for non-attendance or inability to arrive due to customer convenience. Furthermore, the Company does not compensate for transportation, accommodation, or any other expenses incurred due to event cancellation or changes.

Tickets purchased through third-party ticket platforms (e.g., KKday, Klook, Asoview, etc.) shall be subject to the terms of use, cancellation policies, and refund regulations stipulated by each respective platform.

■ Cancellations & Date/Time Changes

We do not accept cancellations for customer convenience.

Requests for changing the date and time are accepted only for tickets purchased directly through this website, via the application form provided in your ticket confirmation email. If you purchased tickets through other booking sites (e.g., Rakuten Travel, KKday, Asoview, etc.), please contact the respective booking site directly.

Change requests are accepted up to 12 hours before the scheduled start time. Please note that the change is not finalized at the time you submit the application form. We will notify you of the outcome via a separate email.